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Rec'd e-m re order - but not in Order List - Sparks order

Hi - I received an order notice yesterday via e-mail for a book that is going to Sparks.  However, when I went into the order list - it wasn't there.  So I have no way to print out the corrrect...

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Re: Rec'd e-m re order - but not in Order List - Sparks order

Hi Elisabeth, What happens when you go to your "find an order" page and enter the PN# there? Regards, Heather Burns Alibris Client Services

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Re: Rec'd e-m re order - but not in Order List - Sparks order

Evidently, although when everything was down we weren't getting e-mails indicating new orders but the orders were shown on the Alibris site, I did get this order on November 25 (according to the find...

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Re: Rec'd e-m re order - but not in Order List - Sparks order

This happened to me with one order, also going to Sparks. I remembered it though. Not sure if that is good memory or few orders. :-)I got the email on 12/3. The order was substantially before then....

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Re: Rec'd e-m re order - but not in Order List - Sparks order

It appears that this only happened with "Ship to Alibris" orders.  I had one also.

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Re: Rec'd e-m re order - but not in Order List - Sparks order

Yes, you all are correct. We had a backlog of emails going out, and we removed all emails for orders that already had a "shipped" status. However, since these hadn't shipped from Sparks yet, they did...

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Re: Rec'd e-m re order - but not in Order List - Sparks order

Great - thanks, Heather and everyone else.

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